Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely through third-party providers)
  • Profile information and preferences
  • Communication history and support interactions

Event Information

  • Event details, dates, and locations
  • Guest information and special requirements
  • Photos and videos from events (with consent)
  • Feedback and reviews

Technical Information

  • IP address, browser type, and device information
  • Usage data and website interactions
  • Cookies and similar tracking technologies
  • Location data (with permission)
How We Use Your Information

Service Delivery

  • Process bookings and payments
  • Coordinate with vendors
  • Send booking confirmations and updates
  • Provide customer support

Platform Improvement

  • Analyze usage patterns
  • Improve our services
  • Develop new features
  • Prevent fraud and abuse

Communication

  • Send important updates
  • Marketing communications (with consent)
  • Event reminders and notifications
  • Respond to inquiries

Legal Compliance

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our terms
  • Protect rights and safety
Information Sharing and Disclosure

With Vendors

We share necessary booking information with vendors to fulfill your event requirements. Vendors are contractually obligated to protect your information.

Service Providers

We work with trusted third-party service providers for payment processing, email delivery, analytics, and other business functions. They only access information necessary for their services.

Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to legal processes such as court orders or government requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security and Retention

Security Measures

  • SSL encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time.

Your Rights and Choices

Access and Control

  • Access your personal information
  • Update or correct your data
  • Delete your account
  • Export your data

Communication Preferences

  • Opt out of marketing emails
  • Manage notification settings
  • Control cookie preferences
  • Limit data processing
Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand how visitors use our website.

Marketing Cookies

Used to deliver relevant advertisements and content.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. Parents who believe their child has provided information to us should contact us immediately.

International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email

privacy@zappy.com

Phone

+91 98765 43210

Mailing Address

Zappy Events Inc.
123 Magic Lane
Celebration City, CC 12345
United States