Terms of Service
Please read these terms carefully before using our event booking platform.
Last updated: January 2025
By accessing and using Zappy ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by Zappy Events Inc. ("us", "we", or "our").
Zappy is an online platform that connects customers with event service providers ("Vendors") for children's birthday parties and themed events. We facilitate bookings, payments, and communication between customers and vendors.
Our Services Include:
- Event booking and scheduling platform
- Vendor discovery and comparison tools
- Secure payment processing
- Customer support and dispute resolution
- Event management and coordination tools
- Review and rating system
Account Creation
- You must be at least 18 years old to create an account
- You must provide accurate and complete information
- You are responsible for maintaining account security
- One person may not maintain multiple accounts
Account Responsibilities
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Update your information to keep it current and accurate
- Comply with all applicable laws and regulations
Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a risk to our platform or users.
Booking Process
- All bookings are subject to vendor availability and confirmation
- Booking details must be accurate and complete
- Changes to bookings may incur additional fees
- Some bookings may require advance notice for modifications
Payment Terms
- Payment is required at the time of booking confirmation
- We accept major credit cards and digital payment methods
- All prices are in USD unless otherwise specified
- Service fees and taxes will be clearly displayed before payment
- Payment processing is handled by secure third-party providers
Refunds and Cancellations
Cancellation Policy:
- More than 7 days: Full refund minus processing fees
- 3-7 days: 50% refund
- Less than 3 days: No refund unless vendor agrees
- Emergency situations: Case-by-case review
Vendor Requirements
- Must be licensed and insured as required by local laws
- Provide accurate service descriptions and pricing
- Maintain professional standards and quality
- Respond to customer inquiries promptly
- Honor confirmed bookings and agreements
Service Standards
- Arrive on time and prepared for events
- Provide services as described and agreed upon
- Maintain appropriate insurance coverage
- Follow safety protocols and guidelines
- Respect customer property and privacy
Platform Fees
Vendors agree to pay platform fees as outlined in their vendor agreement. Fees are deducted from payments before transfer to vendor accounts.
You may not use our Service for any unlawful purpose or to solicit others to perform unlawful acts. The following activities are strictly prohibited:
Illegal Activities
- Fraudulent or deceptive practices
- Money laundering or illegal transactions
- Violation of intellectual property rights
- Harassment or threatening behavior
Platform Abuse
- Creating fake accounts or reviews
- Attempting to bypass payment systems
- Spamming or unsolicited communications
- Interfering with platform operations
Platform Role
Zappy acts as an intermediary platform connecting customers with vendors. We do not directly provide event services and are not responsible for the quality, safety, or legality of services provided by vendors.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZAPPY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.
Service Availability
We strive to maintain platform availability but do not guarantee uninterrupted service. We may temporarily suspend service for maintenance, updates, or other operational needs.
Our Content
The Service and its original content, features, and functionality are owned by Zappy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
User Content
By posting content on our platform, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content in connection with our services. You retain ownership of your content.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection, use, and disclosure of your personal information.
Customer-Vendor Disputes
We provide mediation services for disputes between customers and vendors. Our support team will work to facilitate fair resolution of conflicts related to bookings, service quality, or payment issues.
Legal Disputes
Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state where our company is incorporated.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
These Terms shall be interpreted and governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If you have any questions about these Terms of Service, please contact us:
legal@zappy.com
Support
support@zappy.com
Legal Department
Zappy Events Inc.
123 Magic Lane
City, CC 12345
India